For Supra Key or Lockbox support during business hours,
contact MCAR at 732-918-1340 x 48
If you need assistance with your Supra Key or Lockbox after MCAR’s business hours or during the weekend, Supra is available 7 days a week from 8:00 AM to 10:00 PM
Xpress Key & E-Key Access Information for Primary Members of Monmouth County Association of Realtors®
Monmouth County access covers – Monmouth and Ocean Counties
Before a Member Can Obtain a Supra Key, He/She Must Complete the Following Steps:
Once a member has completed the above steps, he or she can come to anyone of MCAR's three locations to pick up a key. Key appointments take approximately 15-20 minutes. We cannot take cash payments on behalf of Supra.
Please Note: If you have an iPhone and wish to obtain an eKey, be prepared to have your Apple ID and password available for your key appointment. We cannot assist in obtaining your Apple ID and password.
iBox BTLE Information for Primary Members of Monmouth County Association of Realtors®
Lockbox Pick Up
You can come to anyone of MCAR’s three locations to pick up a lockbox. Appointments take approximately 10-15 minutes. The cost for new Supra Lockboxes is $110 per box. We can take cash, check or credit card payment for Supra Lockboxes.
Click here to view a short guide on how to use a Supra Lockbox.
Issues with Lockboxes
If you have a lockbox that has malfunctioned on a house, you may bring it into the MCAR office for a replacement.
If a lockbox has malfunctioned on a house, you may use any means necessary to remove it, including cutting the shackle with bolt cutters. We do not mind if you have to bring us the lockbox in pieces. As long as the lockbox number on the side of the device is legible, we are happy to exchange it for you.
PLEASE NOTE: Because we have no means of opening a box to retrieve key(s), we strongly recommend that you have a spare key(s) of the listing on hand, as we must return all faulty lockboxes to Supra.
Click here to view a quick guide on how to use your Lockbox
Click here to view instructions on how to view showing activity for your Lockbox
For how to guides and lockbox help, click here